Management/Customer Service
1
2345Furthering prior retail and management experience, Catherine assumed the position of retail store manager within a nationwide fashion retailing and marketing conglomerate, and acquired complete responsibility for all aspects of managing the flagship retail store and sales associates.
Developing and implementing short and long-term strategy and action plans to achieve goals in support of the corporation's vision and business strategy, Catherine played a critical role by leading a positive team environment, coordinating and motivating sales associates toward meeting and exceeding all sales and profitability goals, enhancing customer confidence and satisfaction, and through effective store promotion, within the shopping mall and the local community, which generated store activity, strengthened the sense of responsibility and brand image.
The brand image and corporate ethos support values and ethics of fair play and always doing the right thing with its employees and customers and is a major factor in the success, growth and longevity of the retailing and marketing conglomerate. Offering extensive management, employee, customer relations training and career developmental opportunities in support of the ethos, Catherine further enhanced her business and management foundation.
With strong interpersonal and communication skills, Catherine conducted sales associate recruiting, interviewing and hiring, scheduling and evaluation of sales associates performances, assessing and defining training requirements, maximizing growth potential by providing effective training and supervision in the areas of fashion and corporate standards, customer service, inventory control and visual merchandising while offering developmental opportunities and addressing all employee relations issues.
Driving sales at the retail level, Catherine maintained and managed the sales floor ensuring each sales associate maintained expected operational and merchandising standards, store presentation, and retail coordination that supports brand consistency. Utilizing visual merchandising skills to drive sales through effective merchandise presentations, refreshing and creating new visual displays, merchandising stock through promotions and sales, handling shipments, controlling and taking stock inventories and enforcing loss prevention policies.
Catherine enhanced the customer experience by guiding the team of associates toward providing strong levels of customer service. Leading, motivating and maintaining team spirit with a focus on the corporate ethos, Catherine encouraged team work, created a store atmosphere that was friendly and welcoming, centered on building honest customer relationships, assisting and advising with the goal of helping each customer look their best and offering a no questions asked return system.
Further strengthening customer interactions and relationships, Catherine developed and implemented services, promotions and sales strategies to generate new and repeat business, increasing store traffic and sales activity, strengthening customer loyalty and reinforcing brand image while developing sales associate potential and enthusiasm within an ethos utilizing sound judgment, fair play, sense of responsibility and strong commitment to service. Catherine increased sales, consistently exceeded profitability goals and was a successful retail store manager and vision leading performer.
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